After selling Drift, ex-HubSpot exec launches AI for customer success managers
Elias Torres has achieved a lot for somebody who immigrated to the US from Nicaragua at 17 without knowing any English. He served as a VP of engineering at HubSpot…
Casio confirms customer data compromised in ransomware attack
Japanese electronics giant Casio has confirmed that a ransomware attack earlier this month resulted in the theft of customer data. Casio first confirmed on October 7 it had been hit…
Comcast says customer data stolen in ransomware attack on debt collection agency
U.S. telecom giant Comcast has warned that cybercriminals stole the personal data of more than 230,000 customers during a ransomware attack on a third-party provider of debt collection services. The…
T-Mobile thinks more AI is just what its customer service needs
Edgar Cervantes / Android Authority TL;DR T-Mobile has partnered with OpenAI to develop IntentCX, an AI platform for automating and enhancing customer service. IntentCX will leverage AI to provide personalized,…
North Carolina Employee Fatally Shot By Customer
A North Carolina Waffle House recently became a crime scene after the death of a teenage employee. Laurinburg police have confirmed their search for a 38-year-old man accused of fatally…
Pylon lands $17M investment to build a full service B2B customer service platform
Last year Pylon, an early San Francisco startup, was just trying to build its product and bring it to market with a fresh $3.2 million seed investment in its pockets.…
Security breach at ADT exposes customer information
TL;DR ADT, a leading home security company, confirmed a data breach that compromised customer addresses and contact information. The breach’s timing remains unclear, but ADT claims only a small percentage…
USPS shared customer postal addresses with Meta, LinkedIn and Snap
The U.S. Postal Service was sharing the postal addresses of its online customers with advertising and tech giants Meta, LinkedIn, and Snap, TechCrunch has found. On Wednesday, the USPS said…
If you’re an AT&T customer, your data has likely been stolen
This week, AT&T confirmed it will begin notifying around 110 million AT&T customers about a data breach that allowed cybercriminals to steal the phone records of “nearly all” of its…
Archer’s vision of an air taxi network could benefit from Southwest customer data
Archer Aviation and Southwest Airlines are teaming up to figure out what it will take to build out a network of electric air taxis at California airports. Southwest’s customer data…