The One Stop Destination
In this hyperconnected world we live in, it’s easier than ever to send feedback to the companies we patronize. But just because businesses offer more ways to get in touch…
Demonta Roach, a U.S. Navy sailor, has prompted an investigation into Frontier Airlines after employees allegedly denied him access to a flight. Furthermore, Roach is alleging that the employees tried…
U.S. phone giant T-Mobile said Wednesday that hackers had “no access” to its customers’ calls, text messages, and voicemails during an ongoing industry-wide cyberattack targeting internet and phone companies. T-Mobile’s…
Jesse James is being sued over a custom firearm he agreed to make for a customer … but Jesse says the guy taking him to court is refusing to pay…
Softbank-backed Meesho has rolled out what it claims to be India’s first generative AI-powered voice bot among e-commerce firms for customer support, paring down some expenses by 75%. The Bengaluru-based…
C. Scott Brown / Android Authority TL;DR An alleged ex-customer care representative has shared tips on when to call customer service and when not to call them. The Reddit post…
Money transfer giant MoneyGram has replaced its chief executive less than a month after confirming that hackers stole reams of customers’ personal information and transaction records in a data breach.…
Sierra, the AI startup co-founded by OpenAI chairman Bret Taylor, has raised $175 million in a funding round that values the startup at $4.5 billion. Sierra, launched by Taylor and…
Interface.ai, a customer automation platform for banks and other financial institutions, today announced that it closed a $30 million funding round led by Avataar Venture Partners. $20 million of the…
Insurance giant Globe Life, which provides life and health insurance policies to millions of Americans, says it is being extorted by a hacker that has stolen customers’ sensitive data. In…